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ABSTRACT
?This study aims to analyze the Quality of Service a positive and significant effect partially and simultaneously on BPJS Health Patient Hospital Mitra Kasih. The objects in this study are Tangible Service Quality, Reliability, Responsiveness, Assurance, Emphatyy) and BPJS Health Patient Care in Mitra Kasih Hospital. Patient responses and perceptions to answer questions and hypotheses were tested by analyzing Validity Test, Reliability Test, T Test, F Test, Correlation Coefficient and Multiple Linear Regression Tests. Service Quality Research Results (Reliability, Responsiveness, Assurance, Emphaty) showed a positive and significant effect score while Tangible did not have a positive and significant effect on BPJS patient satisfaction, simultaneously BPJS patient satisfaction had a positive and significant effect on BPJS patient satisfaction
Keywords : Services Quality (Tangible, Reliability, Responsiveness, Assurance and Emphaty) and Customes Satisfaction.
ABSTRAK
Penelitian ini bertujuan untuk menganalisis Kualitas Pelayanan berpengaruh positif dan signifikan secara parsial dan simultan Terhadap Kepuasan Pasien BPJS Kesehatan Rumah Sakit Mitra Kasih. Objek pada penelitian ini adalah Kualitas Pelayanan Tangible, Reliability, Responsiveness, Assurance, Emphatyy) dan Kepuasan Pasien BPJS Kesehatan Rumah Sakit Mitra Kasih. Respon pasien dan persepsi untuk menjawab pertanyaan dan hipotesanya diuji dengan analisa Uji Validitas, Uji Reliabilitas, Uji T, Uji F, Koefisien Korelasi dan Uji Regresi Linier Berganda. Hasil Penelitian Kualitas Pelayanan (Reliability, Responsiveness, Assurance, Emphaty) menunjukan skor berpengaruh positif dan signifikan sedangkan Tangible tidak memiliki pengaruh positif dan signifikan terhadap kepuasan pasien bpjs , secara simultan kepuasan pasien bpjs berpengaruh positif dan signifikan terhadap kepuasan pasien bpjs.
Kata kunci : Kualitas Pelayanan (Tangible, Reliability, Responsiveness, Assurance, Emphaty) dan Kepuasan Pasien.
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